CarbonCraft FAQ - Premium Metal Card Questions

Question 1

How does the customization process work?

Accepted Answer

After placing your order, you'll receive a shipping label to send us your card. Our expert craftsmen will apply your chosen design using precision laser engraving, then ship the finished card back to you within 5-7 business days.

Question 2

What types of cards can be customized?

Accepted Answer

We can customize most credit and debit cards made of plastic or metal. This includes cards from major banks like HDFC, ICICI, SBI, Axis, and international cards from Visa, Mastercard, and American Express. Some chip-only cards may have restrictions.

Question 3

Will customization affect my card's functionality?

Accepted Answer

No, our precision laser engraving process is designed to be non-invasive. The chip, magnetic stripe, and contactless features remain fully functional. We test every card before shipping to ensure it works perfectly.

Question 4

Can I choose a custom design?

Accepted Answer

Yes! While we offer a range of premium pre-designed templates, you can also request a fully custom design. Contact us with your design ideas, and our team will work with you to create something unique.

Question 5

How long does the entire process take?

Accepted Answer

The typical turnaround time is 7-10 business days from when we receive your card. This includes 2-3 days for customization and 5-7 days for return shipping. Express options are available for urgent orders.

Question 6

Is shipping free?

Accepted Answer

Yes, we offer free priority shipping on all orders within India. Your card is shipped in tamper-evident, secure packaging via trusted courier partners with full tracking.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. We're working on expanding our services internationally. Sign up for our newsletter to be notified when international shipping becomes available.

Question 8

How do I track my order?

Accepted Answer

Once your order is shipped, you'll receive an email with tracking details. You can also track your order by logging into your account or contacting our support team with your order number.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, and popular wallets like Paytm, PhonePe, and Google Pay. All payments are processed securely through Razorpay.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. We use Razorpay, India's leading payment gateway, which is PCI-DSS compliant. Your payment details are encrypted and never stored on our servers.

Question 11

Do you offer EMI options?

Accepted Answer

Yes, we offer no-cost EMI options on orders above Rs. 3,000 for select bank cards. EMI options will be displayed during checkout if your card is eligible.

Question 12

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please see our Refund Policy page for complete details.

Question 13

Is it safe to send my credit card?

Accepted Answer

Yes, your card is handled by trained professionals who follow strict security protocols. We never photograph sensitive details, and your card is shipped via secure, tracked courier with tamper-evident packaging.

Question 14

Do you store my card information?

Accepted Answer

No. We only require the last 4 digits of your card for order reference. Your full card number, CVV, and other sensitive details are never stored or photographed.

Question 15

What security measures do you have?

Accepted Answer

We employ bank-grade 256-bit SSL encryption for all data transmission, PCI-DSS compliant payment processing, secure handling facilities, and strict employee access controls. Visit our Security page for more details.

Question 16

Can I trust CarbonCraft?

Accepted Answer

We've successfully customized cards for over 5,000 satisfied customers. We're a registered business in India with verified social media presence. Check our reviews on Instagram and Google to see what our customers say.

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